Americans' confidence in higher education has plummeted but students and staff at Maine's Colby College hope continued community outreach will help bridge the divide.

A major investment in surrounding Waterville has brought more than 30 new businesses and art programs, while a downtown dormitory houses students, who commit to working in area homeless shelters, the public library or schools.

David Greene, president of Colby College, said students are even working with the local fire department to help improve services.

"That work has really transformed the way that students see themselves connected to the community," Greene observed. "And it's transformed the way that people in Waterville see Colby students as well."

Green argued institutions of higher learning have a moral obligation to contribute to the betterment of their communities and help change the narrative of higher education, which he asserted has long been the gold standard for industries worldwide.

When he first arrived in 2014, Greene recounted he often heard local kids describe Colby as "the palace on the hill." Waterville was struggling with the loss of mills and manufacturing plants, and mistrust of the college was widespread. But through investments of time and money, Greene emphasized area children can now see themselves at Colby, and more Colby students are choosing to stay in the area after graduation.

"The more that people start to see that this is a place that you can grow businesses, this is a place where the housing will be available to you, the more that our students will stay here, the more integrated the city and the college will become over time," Greene projected.

Greene noted Colby is committed to increasing workforce housing in Waterville as well as boosting local innovation and entrepreneurship. He added while there is no "one size fits all" model, other schools and economic development agencies are taking lessons from Colby's community approach.

Support for this reporting was provided by Lumina Foundation.


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For active-duty service members and veterans eyeing a college degree, the march to academic success just got easier. The University of North Carolina system now has a tool that simplifies the conversion of military expertise into university credits across 16 campuses.

Bradley Wrenn, program manager for military and veterans education with UNC, described the system's Military Equivalency System as a way to streamline what used to be a rigorous process for people looking to find out how much of their military service translates to a college degree.

"The real challenges fell in the students not really knowing where to submit the information. There wasn't really a system-wide mechanism for them to input their military training and experience information, and so they were doing it at the university level," Wrenn said.

He noted that there was inconsistency among universities regarding who provided information to potential students. Now, anyone with an American Council on Education joint services transcript can easily input their information to find out which courses they will receive credit for.

The impact of this initiative extends beyond individual students. North Carolina ranks as the fourth-largest state for military members, and Wrenn said the UNC System aims to leverage this tool to address critical workforce needs. By credentialing military members, Wrenn added they will have the opportunity to fill needs in high-demand fields such as health sciences, business, education, and STEM.

"We see these folks who are coming out of the military as being key to being able to fill those workforce needs by credentialing them in such a way that they're able to take those jobs because our end goal is not only to graduate our students and to credential them but to keep them here in the state, " Wrenn added.

There are about 7,000 course matches in the tool's database, but Wrenn says it will expand to include more courses. More than 21,000 military-affiliated students enrolled in UNC institutions, representing nearly 10% of the student population.

Boston University's Prison Education Program is celebrating its 50th anniversary, and is hoping to expand.

Students at Massachusetts Correctional Institution Norfolk and MCI Framingham are earning undergraduate certificates and Bachelor of Liberal Arts degrees, to reform their lives and find ways to give back to their communities upon release.

Program Director Mary Ellen Mastrorilli said it offers hope for a better self, and her students are eager to learn.

"They're highly motivated," said Mastrorilli. "They're not afraid to work hard. They do their assignments. They're just, in some ways, the ideal student."

Mastrorilli said there's a misconception that educating people in prison is being soft on crime, but research shows these programs reduce misconduct and cut the likelihood of recidivism nearly in half.

That may be due to the better job prospects and higher wages that formerly incarcerated people with education experience.

It's also one reason Mastrorilli said she hopes the program will expand - and why even more universities, including Tufts and Emerson, are growing their own prison initiatives, and giving students a second chance.

"The prison education classroom is a space where they get to claim their humanity and their dignity," said Mastrorilli. "And it's easy to understand how personal growth will come from that."

Students in Boston University's program have earned more than 400 bachelor's degrees in the past few decades alone.

Mastrorilli said the undergraduate certificate program has also become increasingly popular with people serving shorter sentences, and for those unsure if they can handle the degree program workload.

She said it's important to judge her students not by their crimes, but as human beings with unlocked potential.

Support for this reporting was provided by Lumina Foundation.

This summer, colleges and universities will have to comply with a new federal rule and not withhold students' transcripts over unpaid tuition and fees.

North Dakota officials see the movement as a boost to people pursuing new job skills. The U.S. Education Department said starting July 1, higher-ed institutions cannot refuse to turn over transcripts related to any course paid for by federal student loans or grants, which are sometimes prompted by overdue book fees or other school debt.

Lisa Johnson, vice chancellor of academic and student affairs for the North Dakota University System, said for a person looking to re-enroll or apply for a new job, overcoming such obstacles can be huge.

"If we're trying to attract returning adults, individuals who have 'stopped out,' this really has to be a part of your focus and the broader array of policies and procedures that we look at," Johnson contended.

North Dakota's system is not designed to issue partial transcripts. Johnson expects the state to honor releases for all situations involving an outstanding balance. A formal vote is expected this spring. She noted campuses would still have leeway to prevent a student from seeking new courses at their school over fears they would be taking on too much additional debt.

In those cases, Johnson pointed out a student can try to work with the campus on a repayment plan, or seek out opportunities at other schools, including certificate programs which may cost less. She added some North Dakota schools are exploring other ways to ease debt issues.

"Campuses are having preliminary discussions about waiving low levels of outstanding debt," Johnson emphasized. "Things like parking tickets."

Beyond wiping out minor balances, she noted schools within the North Dakota system are being proactive in working with former students looking to pay off their debt. She said it is better than relying on collection agencies tacking on additional fees and putting students in a more difficult spot.

Support for this reporting was provided by Lumina Foundation.