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Thinking Outside the Pill Box to Improve Patient Health

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Monday, July 29, 2013   

COLUMBUS, Ohio - Some pharmacists in Ohio are thinking outside the pill box and using a whole-health approach to improve patient outcomes. By integrating medications and pharmacy services such as patient and provider education, referrals and electronic health-care tracking, Health Partners of Western Ohio has helped to reduce emergency room use among high-risk, low-income patients. Jenny Clark is the director of Pharmacy.

"Patients that actually had a clinical pharmacy visit, a one-on-one, face-to-face encounter with a clinical pharmacist had an even greater reduction in hospital admissions and re-admissions," Clark said. "More than 50 percent of the patients saw great improvement."

Other pharmacies and health-care centers can replicate their success, she said, by incorporating elements such as consistent staff education, direct patient education by a clinical pharmacist, offering access to affordable medications and coordinating care with other health-care providers.

Medication management has been an important element of their new philosophy of care. Clark said it's very common for high-risk patients to be taking more than 10 medications at a time.

"Often, patients have difficulty adhering to the regimens that are very complex. We see a lot of adverse drug events and potential adverse drug events, and it's really the pharmacist's job to identify those - and help other providers identify those, as well," she said.

They have seen great success in their collaboration, Clark added, and said she hopes other health organizations use the same model to increase the pharmacist's role in a patient's care.

"We're no longer just seen behind the counter, counting pills and dispensing medication, but really we're helping all health-care professionals to understand the importance of the medication used, how to use it properly, to give patients the information they need to stay healthy and manage their medication," she explained.

Clark said their program is an example how the Community Health Center model of care addresses barriers to care by going above and beyond the traditional scope of a medical practice. By offering multiple services, such as an onsite pharmacy program, and making them available under one roof, she said patients can get the kind of coordinated care they need to manage their illness and stay healthy.




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