skip to main content
skip to newscasts

Wednesday, December 6, 2023

Public News Service Logo
facebook instagram linkedin reddit youtube twitter
view newscast page
play newscast audioPlay

Multiple victims following a shooting incident on the UNLV campus; research in Georgia receives a boost for Alzheimer's treatments and cure; and a new environmental justice center helps Nebraska communities and organizations.

view newscast page
play newscast audioPlay

Trump says he would be a dictator for one day if he wins, Kevin McCarthy is leaving the body he once led and Biden says not passing aid for Ukraine could embolden Putin.

view newscast page
play newscast audioPlay

Texas welcomes more visitors near Big Bend but locals worry the water won't last, those dependent on Colorado's Dolores River fear the same but have found common ground solutions, and a new film highlights historical healthcare challenges in rural Appalachia.

Consumer Complaints on Private Insurance Not Unusual

play audio
Play

Tuesday, July 5, 2016   

DENVER – Some consumers are having a rough go with insurance companies in Colorado.

After Tyler Boon's employer switched health plans, he spent the better part of a week trying to find a new primary care physician for his family, including his pregnant wife.

Nearly every provider he called in Cigna Health Insurance's directory listed as accepting new patients had not actually accepted a new patient in three years.

Boon says when he told Cigna about the errors, company personnel apologized, but blamed doctors for not providing updated information.

"In an industry that's based on helping people to have the level of buck-passing and not caring that the directories were that out of date, really was shocking to me," Boon says.

Boon adds as a financial adviser working from home, he was able to take time to find a family doctor, but he doubts others have that luxury. He also took the time to file a complaint with the Colorado Division of Insurance.

The Colorado Consumer Health Initiative is studying the data compiled by the agency to identify the biggest challenges facing residents and to pressure companies to do better.

The biggest beefs registered include surprise out-of-network billing, inadequate networks and denial of claims.

Boon's experience is not unusual. A 2015 Consumer Reports National Research Center study found most people with private insurance have complaints but don't know where to register them.

Boon shares another common gripe: the lack of transparent pricing.

"There's no other industry on the planet that has that opaque of pricing,” he maintains. “In my job, I couldn't say to somebody, 'Invest your money with me and I'll bill you next year, and I won't be able to tell you how much you're going to pay until then.'

“You couldn't go buy a new car and have them send you a bill four months later."

Boon has nothing but praise for the hospital workers who helped bring his new daughter into the world three weeks ago, but adds he's still waiting to get the final bill.

Tell your health care story at CoHealthInitiative.org.





get more stories like this via email

more stories
A recent survey by the Anti-Defamation League found nearly three in four Jewish students in the U.S. have experienced or witnessed antisemitism this school year. The Education Department's Office for Civil Rights has also opened investigations into alleged Islamophobic incidents at least a half-dozen colleges and universities. (Adobe Stock)

play sound

College presidents testified before a congressional committee Tuesday on the rise of antisemitism on college campuses since the Oct. 7 Hamas-led …


Social Issues

play sound

There are some bright spots in beefing up local news coverage, but a new report says in North Dakota and elsewhere, there are still big concerns …

Health and Wellness

play sound

Holiday stress is a concern for most people, but when you mix in travel plans and chronic health issues, those worries might be elevated. A …


The average cost in Ohio for college tuition and fees is around $10,049 per year, according to the Education Data Initiative. (Adobe Stock)

Social Issues

play sound

A new report from the Consumer Financial Protection Bureau finds the repayment process for federal student loans has been filled with errors…

Social Issues

play sound

More than 3,500 foster children are available for adoption in Ohio, and state agencies are connecting with local faith congregations to help recruit …

An endangered Pacific leatherback sea turtle swims off San Francisco, in September 2022. (Geoff Shester/Oceana)

Environment

play sound

The California Department of Fish and Wildlife just announced a marine warden discovered an endangered Pacific leatherback sea turtle dead, drowned …

Health and Wellness

play sound

The state's largest county has just opened the new CARE Court system, designed to get help for severely mentally ill people in Los Angeles. CARE …

Environment

play sound

A Knoxville-based environmental group is voicing health and safety concerns about the development of a landfill for radioactive waste from the Y12 Ura…

 

Phone: 303.448.9105 Toll Free: 888.891.9416 Fax: 208.247.1830 Your trusted member- and audience-supported news source since 1996 Copyright © 2021