TOMAHAWK, Wis. - Wisconsin residents struggling to afford internet service during the pandemic can turn to a federal program for help. Supporters say it addresses a component of broadband access that is sometimes overlooked.

Through its Emergency Broadband Benefit, the Federal Communications Commission provides service discounts of up to $50 a month for qualifying households, and $75 a month for homes on tribal lands.

Sue Dierksen, who lives in north-central Wisconsin, said slow service causes many limitations, including her family's ability to use telemedicine. And all around her, Dierksen said affordability is a concern for many residents, including those over 50.

"You couple that with what's going on with prescription drugs and health care," said Dierksen. "Something's got to give."

In Wisconsin, the average internet cost per megabit is $4.32, which is higher than the national rate.

People are urged to sign up quickly, as the Emergency Broadband Benefit will be in force either until its funds are gone, or six months after the pandemic is over. Eligible households can apply through participating internet service providers.

In recent years, state and federal leaders have made efforts to address broadband gaps, including infrastructure needs in rural areas. But cost can still be intimidating for people to even sign up for service, and AARP Wisconsin's State Director Sam Wilson said this program makes that less of a worry.

"We're hoping this program will help a lot of folks take that initial step," said Wilson. "Connect them more with family members, connect them more with services in their community."

During the crisis, Wilson noted people with internet access could rely on options like Amazon deliveries to avoid day-to-day disruptions. But those without service or with slow download speeds saw their world turned upside-down in a flash.

Dierksen said she feels it's important to make sure all parts of the state stay connected - because when you need help, internet access usually plays a role.

"Every state agency, and probably almost every county agency," said Dierksen, "relies on you using the internet to do their work and to communicate with them, as does Social Security and Medicare."

The program coincides with Gov. Tony Evers directing $100 million of COVID-relief money to broadband expansion grants. He also wants the Legislature to commit $200 million to improve access, but it's uncertain if Republican leaders will approve that request.

PHOENIX - They are irritating, they are unwanted - and now, robocalls are illegal. Consumer watchdog groups hope a looming deadline will finally force U.S. phone companies to take stopping robocalls seriously.

A new report from the Arizona Public Interest Research Group Education Fund found that only one-third of the largest mobile and home phone-service providers nationwide have installed the technology available to block unwanted marketing calls, which can arrive dozens of times a day.

Arizona PIRG executive director Diane Brown said the calls are not only frustrating - but can also be costly.

"In addition to being annoying," she said, "illegal robocalls cost Americans $3 billion annually in wasted time, and another $10 billion annually in fraud."

Brown said starting in June, all U.S.-based phone companies were required to install software that blocks so-called "spoof" calls, when the caller ID doesn't identify the actual caller. The report said many phone-service providers are dragging their feet.

However, Brown said another deadline is on the calendar this month - and it's aimed squarely at forcing the telemarketers perpetrating the scams to clean up their act.

"On Sept. 28, phone providers are required to block calls from companies that haven't at least reported their status to the Federal Communications Commission," she said.

Of the 3,000 telecommunications providers regulated by the FCC, the study found only 17% have completely implemented anti-robocall technology. Around 27% have partially applied it, and 56% said they're developing proprietary software to block illegal calls. Brown said if you are still receiving them, you can report calls directly to the FCC.

"If a consumer receives a robocall," she said, "they can register their phone number, and also issue a report at www.donotcall.gov."

The full report is online at ArizonaPIRGEdFund.org.

By Adilia Watson. Broadcast version by Suzanne Potter. Reporting for the Daily Yonder-Arkansas News Service Collaboration

Consumer Reports, in partnership with a coalition of partners, is seeking better data on internet speed, reliability and affordability.

Today, Consumer Reports launched "Let's Broadband Together" in partnership with a coalition of groups across the United States, including the Rural Assembly, a program of the Center for Rural Strategies, which also publishes the Daily Yonder.

The project is asking consumers to submit their internet bills and download speeds to a national database that researchers and consumer advocates will use to analyze what American families pay for internet access and what their money buys them.

The rural implications of this effort are apparent. At least 60% of rural residents have said high-speed internet is a problem where they live, according to data from Pew Research Center.

"Broadband access is one of the most pressing civil rights issues of our time," said Whitney Kimball Coe, coordinator of the Rural Assembly. "For too long, rural places and Native communities have been on the losing end of the digital divide, unable to fully participate in the economic, social and cultural forces shaping our world today. The Rural Assembly is excited to partner on the Let's Broadband Together project to drive greater transparency and accountability around achieving quality, high-speed and affordable internet."

To participate in the campaign, consumers will be asked to share a monthly internet bill showing cost of service, to complete a speed test, and to fill in a short survey. The entire process is estimated to take about seven minutes. The goal of the "Let's Broadband Together" effort is to "find out what we're really getting for our money and advocate for a better internet that costs less," according to a Consumer Reports press release.

The data will be aggregated and analyzed to develop benchmarks around the cost of service and speed. The project will help analysts understand how and why prices and performance vary. No personally identifiable information will be recorded as part of the project's analysis, the press release stated. Participants will receive a free Consumer Reports membership and access to educational materials about broadband reliability and affordability.

Other organizations participating in the campaign include the National Digital Inclusion Alliance, the National Hispanic Media Coalition, Color of Change, Public Knowledge, the American Library Association, the Open Technology Institute and many more.

Consumer Reports, formed in 1936, focuses on empowering consumers and creating "truth, transparency, and fairness in the marketplace," according to its website. The organization's president, Maria Tellado, said internet access is a necessity, not a luxury.

"Broadband must be available, accessible, and affordable for all, including low-income households and rural areas," she said. "For too long, the true cost and quality of internet service have been hidden and obscured. We want to shine a light on what's really happening, so every American can have the quality internet they need to succeed today and into the future."

Partners in the project hope that better data will ultimately lead to smarter policy. Historically, official government tallies on internet access have relied on self-reported data from service providers, which tends to provide a limited view on availability and overlook issues with reliability and affordability.

Joshua Stager, deputy director of Broadband and Competition Policy at the Open Technology Institute, explained that this survey will allow organizations to hear directly from consumers.

"The federal government still does not collect this data," he said, "which often leaves policymakers and the public in the dark."

The goal of the campaign is to gather at least 30,000 consumer submissions by the end of September. You can participate by submitting your bill and speed test data at www.consumerreports.org/upload/broadband/?EXTKEY=BBA17EEC1C.

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Adilia Watson wrote this article for The Daily Yonder.


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ALBANY, N.Y. -- A bill to bolster the New York Secure Choice Savings Program will reach Gov. Kathy Hochul's desk in the coming months.

Proponents of the measure said its approval will allow New Yorkers to save for retirement more easily. The legislation would apply to companies with at least 10 employees that don't already provide a workplace retirement savings option.

Through payroll deductions, workers could build up an individual retirement account through the state-facilitated program, at little or no cost to the company.

Bill Ferris, New York state legislative representative for AARP, said input they collected from more than 200 small businesses in the state without a savings program showed how the legislation will help companies and their employees.

"The number one and number two reasons why these small employers in New York did not offer a 401(k) or some other type of retirement savings plan, is because they felt it was too complicated and too expensive for them to do," Ferris reported.

Part of the bill includes automatic enrollment, which another AARP study found can lead to a 90% participation rate. The research also showed without an automatic opt-in, the rate of enrollment drops to 70%, and people of color, young employees, women and low-wage workers sign up less frequently.

Nearly four in five of the surveyed business owners in the state think the updated program should be made law. Ferris noted AARP New York and the bill's proponents hope the measure will empower workers to invest in their financial futures.

"This program clearly does that for New Yorkers, especially those who get up every day and go to work and don't have an opportunity to save for their retirement," Ferris asserted.

The governor has until Dec. 31 to review the expansion, as well as all other bills passed in the state Legislature this session. If signed into law, the measure could help more than two million workers in the private sector save for retirement.