SIOUX FALLS, S.D. – Scammers are estimated to have stolen $63 million from U.S. taxpayers in the past five years. This week, AARP of South Dakota is stepping up to help consumers learn how to protect themselves.

One-third of consumer complaints of fraud and identity theft filed by South Dakotans last year was employment or tax-related.

AARP's director of outreach, Lindsey Holmquest, warns that a variety of tax scams have been reported across the country.

"There are scammers pushing really hard right now pretending to be the IRS, so the important thing for folks to know is the IRS will never call you, they'll never threaten you over the phone, they'll never tell you they're sending the sheriff out to get you," she explains. "The IRS will contact you by mail."

Cyber-security seminars and free shredding services are being held across the state this week in Rapid City, Spearfish, Pierre, Aberdeen and Watertown. For information on the date and times, go to aarp.org/sd.

For decades, senior citizens have been warned about phone scams, but Holmquest says millennials are also being targeted by fraudsters because they spend so much time on the internet. She says "public wifi" should never be used to shop online or check banking accounts. And if something seems wrong in any of your accounts, get off your computer and check it out immediately.

"If it even seems a little bit fishy, you need to stop, take a breath, and then reach out to your bank," she says. "Call you banker directly, and say, 'Hey are you trying to get in touch with of me? Is there some information you need?' Don't click through, don't provide that information via email. Chances are good that that's a scammer."

One scam targeted at millennials involves callers demanding payment of the "federal student tax." Millennials with student loans should be aware that such a tax doesn't exist.

Estimates show someone's identity is stolen every two seconds in the U.S., resulting in tens of billions of dollars landing in the pockets of con artists and criminals. Holmquest says vigilance is critical.

"Scammers are out there, and they will do things like look in mailboxes or check garbage cans, dumpsters, those kinds of things," she adds. "But more than that, we know folks need to be vigilant. Folks we talk to, nearly four out of five of them haven't even ordered a free copy of their credit report in the last year. That's an important thing that you can do to keep track of who's accessing your information."

Holmquest says AARP's free events are open to non-members and all age groups.


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Air travelers could face fewer obstacles in securing a refund if their flight is canceled or changed under new federal rules announced Wednesday.

The moves are being praised by watchdog groups. The Department of Transportation said airlines are now required to promptly provide passengers with automatic cash refunds when they are owed one.

Teresa Murray, consumer watchdog director for the U.S. Public Interest Research Group, said some carriers have not adhered to standards, leaving passengers in a bind.

"They would drag their feet, and they would say, 'Well, you bought your ticket from a ticket agent, so we don't know where your money is. Or, here, have a voucher,'" Murray explained.

Amid higher complaint volumes, companies will be forced to act quickly. The new rules, which are being phased in, provide clearer definitions for travel disruptions, including delays of at least three hours on a domestic flight and six hours on international flights. A key industry group responded to the announcement by touting transparency efforts among carriers.

Murray acknowledged most people are not frequent flyers, and it is hard for them to keep up on all the least practices and policies among airlines.

"The average person only flies once every 18 months," Murray pointed out. "This will just bring transparency to that process and it kind of evens the playing field."

Murray added it could come in handy for Midwestern customers when a winter storm wreaks havoc on air travel. The new rules also require refunds for baggage fees when a piece of luggage is delayed by 12 hours or more for domestic flights. And there must be upfront disclosure on fees for first and second checked bags and carry-on bags.


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Wisconsin lawmakers recently debated reforms for payday loans. Efforts to protect consumers come amid new research about financial pain associated with cash advances offered through smartphone apps. The Center for Responsible Lending is out with findings that detail how "earned wage advances" from digital platforms come with extra costs disguised as things like tips. Traditional payday lenders are often criticized for charging excessive interest rates on loans that are usually around $500.

Lucia Constantine, a researcher with the Center for Responsible Lending, said customers are usually seeking smaller amounts from the apps, but she warns they can be just as costly.

"They are trapping consumers in a cycle of borrowing that is similar to that of a payday loan, " she said.

The report said after using these financial products, customers are seeing overdrafts on their checking accounts increase by 56% on average. Industry leaders deny they're barraging consumers with hidden fees, stressing that features such as suggested tips are optional. More broadly, a bipartisan payday loan reform bill in the Wisconsin Legislature failed to advance this month.

Constantine said like longstanding payday lenders, these cash advance apps can be hard to regulate. Meanwhile, she urged those in a bind to explore other options.

"[They should] try talking to their friends and family as a first source. The other option which I would recommend is reaching out to their credit union or banking institution to see if they can get some sort of small-dollar loan," she said.

She noted places such as credit unions typically provide more transparency on loan costs. According to the report, three-quarters of consumers took out at least one advance on the same day or day after a re-payment was posted.


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Food prices remain high, in Montana and across the country.

A new report by the Federal Trade Commission says the country's largest grocery companies are gouging consumers, by keeping prices artificially high.

Many grocers, retailers and wholesalers have consolidated to cut costs. Grocers continue to blame supply chain problems, even though regulators have said most of those issues have been resolved.

President of the advocacy group Farm Action, Angela Huffman, said retailers were doing more than making up for lost revenue during the pandemic-era supply chain disruptions - and the FTC report says they continue to do so.

"In 2021, the retailer revenues, they rose to more than 6% higher than their total costs, and that those profits are still going up," said Huffman. "So, in the first nine months of 2023, the profits increased to 7%."

At nearly 6.5%, Montana had the nation's ninth-highest grocery price increase in 2023.

The FTC data show Amazon, Kroger and WalMart each gained market share during and after the pandemic - while profits continued to rise.

Other large retailers and wholesalers have consolidated, which they say gives them more buying power and the ability to pass those savings on to customers.

Huffman said that isn't what's happening, and calls on regulators to fine the grocers, or more.

"This would be kind of the farthest extent of what they could do, but go so far as breaking them up," said Huffman. "In years past, they broke up the telephone companies and the railroads and, you know, that would be the ideal outcome for us, is to take away their excessive power."

Huffman also points to a 150% increase in egg prices in 2023, which producers blamed on the avian flu. The FTC says the disease did not justify the drastic price hike.