By Adilia Watson. Broadcast version by Suzanne Potter. Reporting for the Daily Yonder-Arkansas News Service Collaboration

Consumer Reports, in partnership with a coalition of partners, is seeking better data on internet speed, reliability and affordability.

Today, Consumer Reports launched "Let's Broadband Together" in partnership with a coalition of groups across the United States, including the Rural Assembly, a program of the Center for Rural Strategies, which also publishes the Daily Yonder.

The project is asking consumers to submit their internet bills and download speeds to a national database that researchers and consumer advocates will use to analyze what American families pay for internet access and what their money buys them.

The rural implications of this effort are apparent. At least 60% of rural residents have said high-speed internet is a problem where they live, according to data from Pew Research Center.

"Broadband access is one of the most pressing civil rights issues of our time," said Whitney Kimball Coe, coordinator of the Rural Assembly. "For too long, rural places and Native communities have been on the losing end of the digital divide, unable to fully participate in the economic, social and cultural forces shaping our world today. The Rural Assembly is excited to partner on the Let's Broadband Together project to drive greater transparency and accountability around achieving quality, high-speed and affordable internet."

To participate in the campaign, consumers will be asked to share a monthly internet bill showing cost of service, to complete a speed test, and to fill in a short survey. The entire process is estimated to take about seven minutes. The goal of the "Let's Broadband Together" effort is to "find out what we're really getting for our money and advocate for a better internet that costs less," according to a Consumer Reports press release.

The data will be aggregated and analyzed to develop benchmarks around the cost of service and speed. The project will help analysts understand how and why prices and performance vary. No personally identifiable information will be recorded as part of the project's analysis, the press release stated. Participants will receive a free Consumer Reports membership and access to educational materials about broadband reliability and affordability.

Other organizations participating in the campaign include the National Digital Inclusion Alliance, the National Hispanic Media Coalition, Color of Change, Public Knowledge, the American Library Association, the Open Technology Institute and many more.

Consumer Reports, formed in 1936, focuses on empowering consumers and creating "truth, transparency, and fairness in the marketplace," according to its website. The organization's president, Maria Tellado, said internet access is a necessity, not a luxury.

"Broadband must be available, accessible, and affordable for all, including low-income households and rural areas," she said. "For too long, the true cost and quality of internet service have been hidden and obscured. We want to shine a light on what's really happening, so every American can have the quality internet they need to succeed today and into the future."

Partners in the project hope that better data will ultimately lead to smarter policy. Historically, official government tallies on internet access have relied on self-reported data from service providers, which tends to provide a limited view on availability and overlook issues with reliability and affordability.

Joshua Stager, deputy director of Broadband and Competition Policy at the Open Technology Institute, explained that this survey will allow organizations to hear directly from consumers.

"The federal government still does not collect this data," he said, "which often leaves policymakers and the public in the dark."

The goal of the campaign is to gather at least 30,000 consumer submissions by the end of September. You can participate by submitting your bill and speed test data at www.consumerreports.org/upload/broadband/?EXTKEY=BBA17EEC1C.

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Adilia Watson wrote this article for The Daily Yonder.


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Consumer groups are accusing major grocery retailers - like Amazon, Kroger and Walmart - of price gouging, both during and after the pandemic.

The allegation of corporate greed comes after a new report from the Federal Trade Commission found profits for grocery chains jumped sharply, at rates that could not be justified by supply chain disruptions.

Angela Huffman is president of the nonprofit Farm Action.

"It's one thing to raise your prices to cover higher expenses, but what these companies did is use the pandemic as an excuse to exploit the American people who needed to put food on their tables," said Huffman. "And the FTC report shows that they're still doing it, here in 2024."

The report found that retailer profits rose to 6% over total costs in 2021, and 7% in the first three quarters of 2023 - compared to 5.6% in 2015.

According to a report from Help Advisor, California households pay the highest grocery costs in the country, averaging almost $300 a week - about $27 more than the national average.

The Food Industry Association blames today's high prices on high labor costs and credit card payment fees.

Huffman said she thinks the feds should take anti-trust action to increase competition - and consider forcing the grocery behemoths to break up.

"That would be the ideal outcome is to take away their excessive power," said Huffman. "But other than that, these companies can be fined for this kind of price gouging. And that's another action we would support. There needs to be some kind of consequences."

The FTC staff report recommends "further inquiry by the commission and policymakers," but doesn't propose specific remedies.




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Air travelers could face fewer obstacles in securing a refund if their flight is canceled or changed under new federal rules announced Wednesday.

The moves are being praised by watchdog groups. The Department of Transportation said airlines are now required to promptly provide passengers with automatic cash refunds when they are owed one.

Teresa Murray, consumer watchdog director for the U.S. Public Interest Research Group, said some carriers have not adhered to standards, leaving passengers in a bind.

"They would drag their feet, and they would say, 'Well, you bought your ticket from a ticket agent, so we don't know where your money is. Or, here, have a voucher,'" Murray explained.

Amid higher complaint volumes, companies will be forced to act quickly. The new rules, which are being phased in, provide clearer definitions for travel disruptions, including delays of at least three hours on a domestic flight and six hours on international flights. A key industry group responded to the announcement by touting transparency efforts among carriers.

Murray acknowledged most people are not frequent flyers, and it is hard for them to keep up on all the least practices and policies among airlines.

"The average person only flies once every 18 months," Murray pointed out. "This will just bring transparency to that process and it kind of evens the playing field."

Murray added it could come in handy for Midwestern customers when a winter storm wreaks havoc on air travel. The new rules also require refunds for baggage fees when a piece of luggage is delayed by 12 hours or more for domestic flights. And there must be upfront disclosure on fees for first and second checked bags and carry-on bags.


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Wisconsin lawmakers recently debated reforms for payday loans. Efforts to protect consumers come amid new research about financial pain associated with cash advances offered through smartphone apps. The Center for Responsible Lending is out with findings that detail how "earned wage advances" from digital platforms come with extra costs disguised as things like tips. Traditional payday lenders are often criticized for charging excessive interest rates on loans that are usually around $500.

Lucia Constantine, a researcher with the Center for Responsible Lending, said customers are usually seeking smaller amounts from the apps, but she warns they can be just as costly.

"They are trapping consumers in a cycle of borrowing that is similar to that of a payday loan, " she said.

The report said after using these financial products, customers are seeing overdrafts on their checking accounts increase by 56% on average. Industry leaders deny they're barraging consumers with hidden fees, stressing that features such as suggested tips are optional. More broadly, a bipartisan payday loan reform bill in the Wisconsin Legislature failed to advance this month.

Constantine said like longstanding payday lenders, these cash advance apps can be hard to regulate. Meanwhile, she urged those in a bind to explore other options.

"[They should] try talking to their friends and family as a first source. The other option which I would recommend is reaching out to their credit union or banking institution to see if they can get some sort of small-dollar loan," she said.

She noted places such as credit unions typically provide more transparency on loan costs. According to the report, three-quarters of consumers took out at least one advance on the same day or day after a re-payment was posted.


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