PHILADELPHIA - Pennsylvania college students, with student-loan complaints ranging from high fees to inaccurate payment information, are getting help from an authority formed after the Wall Street collapse of 2008. The Consumer Protection Financial Bureau was established in 2012, and documents the problems students have with private lenders in an effort to make those lenders operate more fairly and transparently.

According to Ashley Afranie-Sakyi, program associate with the Pennsylvania Public Interest Research Group (PennPIRG), which analyzed the bureau's recent annual report, the biggest lender is the one generating the most complaints.

"Sallie Mae is the lender that was most complained about in Pennsylvania and actually generated 126 complaints in Pennsylvania alone," she specified. "It also dominates the private student lending market with an estimated 50 percent market share." ("Sallie Mae", the SLM Corporation, was originally called the Student Loan Marketing Association.)

Afranie-Sakyi said the bureau's database is a valuable resource, and not only for documenting problems after the fact.

"It's a great tool for filing complaints, but also going on and doing your research about your private student loan lender."

She said the database also serves another purpose that works to the favor of consumers.

"Since the complaint data is posted publicly, regardless of how the company responds there's a clear incentive for banks to respond promptly to consumer complaints," she said.

The Consumer Protection Financial Bureau report shows that financially-strapped consumers continue to have problems obtaining affordable repayment options, getting basic account information, or addressing payment processing errors. Sallie Mae says it has made payment adjustments on just under a billion and a half dollars worth of loans and and that it assigns advocates to work one-on-one with customers to get their issues resolved.

See the complete CFPB annual report at files.consumerfinance.gov.




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Teachers in Louisiana are trying to stop an upcoming constitutional convention proposed by Gov. Jeff Landry. The governor, who has been in office for three months, is demanding that state legislators and 27 of his appointees convene from May 20 through June 3 to rewrite the state's constitution.

Baton Rouge first-grade teacher Jaret Guidry is concerned by the governor's lack of specifics.

"I have been emailing all of my representatives and Congress men and women," Guidry said, "saying, 'This is too rushed, this is not a good idea, something's going to get missed, something's going to be done wrong.' You cannot effectively go through this document in a matter of weeks."

K-through-12 school funding, retirement security for teachers, school bus drivers and other public employees who don't pay into the Social Security system are protected in the current state constitution. The Louisiana Federation of Teachers has posted petitions opposing the convention on its website.

The Louisiana Constitution was last amended in 1973. The convention then lasted 12 months under then-Gov. Edwin Edwards.

If the new convention occurs now, said Ascension Parish history teacher Jacob Newsom, lawmakers could make decisions that change the lives of everyone in Louisiana.

"We've got a lot to be concerned about," Newsom said. "Number one, Jeff Landry - based on his own proclamations and actions - does not appear to be a friend of public education and if given the chance, I would assume he was going to remove the protections that we got placed in the constitution for public-education funding and Medicaid funding, and all these other programs."

Landry's office has said the convention would only focus on rewriting the articles that govern taxes and spending.


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The first week of May is designated as Teacher Appreciation Week in the United States.

The push to honor teachers started in 1953 when First Lady Eleanor Roosevelt persuaded Congress that there needed to be a specific day to recognize educators for their hard work. Students and parents often give teachers small gifts this week, and many retailers are offering special deals and discounts to educators.

Jennifer Easley, president of the Texas PTA, said the best way to honor teachers is to stand up for their rights.

"I think the biggest thing we can do to show them appreciation is to be advocating for them year-round - not only for public school funding, so that teachers and staff can get the compensation that they deserve, but also to make sure that they're getting the two-way respectful communication they are craving and deserve," she said.

Easley added improving working conditions for teachers will also encourage more young people to enter the profession and keep more seasoned educators in the classroom.

The Texas PTA was formed in 1970 when the "Texas Congress of Mothers" and the "Texas Congress of Colored Parents and Teachers" combined efforts to improve the state's education system. It's the second-largest state PTA in the nation, with more than 2,000 chapters across the state. Easley said throughout the years, the organization's mission has remained the same: to improve the lives of teachers, students and families.

"And they are able to facilitate conversations on their campuses with their parents. And as far as engagement goes, I mean, our PTAs are there to try to provide opportunities to bring parents to the table, " she explained.

Easley added a person does not have to be a parent or have a child enrolled in school to join a local PTA chapter. Membership is open to anyone who cares about young people and their futures.


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The shortage of educators and school staffers has reached a crisis level in some Pennsylvania public schools, prompting a new "Educators Rising" program, which aims to recruit future educators from local high schools.

Ten schools are already participating, with students attending the Central Westmoreland Career and Technology Center to develop teaching skills.

Donna Rain-O'Dell, workforce education coordinator at the center, said in the "Grow Your Own" program at Mount Pleasant High School, the students gain hands-on experience by observing and assisting teachers in classrooms a couple of days a week.

"We actually have some of our students going into classrooms that are teaching small group or mini-lessons," Rain-O'Dell explained. "Like, one student is teaching Spanish I, when she's a Spanish III student; and then we have a student, that's in AP Bio that's helping with the biology class. So it's kind of cool, and it's definitely a unique situation."

She pointed out next year, they will start their first "college in high school" course at the University of Pittsburgh Greensburg campus. Keystone State schools are struggling to fill more than 5,500 vacant teaching positions.

Rena Enterline, vocational rehabilitation counselor for the center, said they partner with The Learning Lamp and Shippensburg University and students can earn nine credits toward higher education.

"That is more of a dual-enrollment type class," Enterline noted. "They will take classes through Shippensburg University, and they'll actually get a transcript through them. And then, they can take those credits and use them at any university that will accept them when they decide to go to college."

Enterline added current seniors will not have been in the program for two years but can still use the credits they earn this year through the dual enrollment opportunity.

Amanda Funk, CTE instructor at McCaskey High School in Lancaster, said hers is the only Lancaster County high school to have an in-house career and technology program. It attracts a diverse group of students who help out in elementary schools as juniors and seniors, eventually extending to middle schools.

"The goal is to bring them back and they get a guaranteed interview after college in our district and then they'll have that added support," Funk stressed. "Part of our job description is to actually mentor them through their college years. And then once they come back and get a job in our district, to mentor them there as well."

Funk added one lesson in the Educators Rising curriculum focuses on anti-bias instruction. She observed students have personally thanked her for classroom discussions on the topic.


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