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Who's Knocking? Warning from Attorney General's Office

Consumers who feel they've bought something they really didn't want have three days to cancel the purchase under Arkansas law. (bbb.org)
Consumers who feel they've bought something they really didn't want have three days to cancel the purchase under Arkansas law. (bbb.org)
May 9, 2016

LITTLE ROCK, Ark. – Many of us have fallen victim to a high-pressure sales pitch and ended up buying something we really didn't need or want.

A law on the books in Arkansas gives consumers three days to cancel a purchase from a door-to-door sale, or something bought at an outdoor festival or fair.

It's called the Home Solicitation Sales Act, and Attorney General Leslie Rutledge says it gives you a little time to re-think your purchase if you've been pressured or charmed into buying something.

"So many people don't have their 'just say no' line down, and they get taken advantage of by these high-pressure sales tactics,” she states. “I didn't need it, I just wanted to get them off my patio, off my porch."

The Arkansas Home Solicitation Sales Act gives everyone the right to cancel any home solicitation sale within three days of purchasing the item or services. Consumers can also cancel a sale made at any location that is not the seller's permanent place of business.

Rutledge says there's an increase in complaints about high-pressure sales tactics once the weather warms up every year.

"We're seeing more door-to-door sales, in particular with regard to home improvement projects, again newspapers, home-security systems, certainly magazines, and I know that we're coming up on summer and lots of festivals and fairs," she states.

Rutledge says many people may not realize the law applies to things bought at outdoor sales events.

She says many also don't know that the law covers appliances or equipment installed in the home.

"Remember that consumers still have the right to cancel the sale or the contract,” she points out. “So even if they put the product in that day, in your home, you still have three days to cancel."

Rutledge has more advice: Since you don't always know who's knocking on your door, it's best to have a "just say no" script ready so you won't be pressured into a purchase you don't want to make.


Veronica Carter, Public News Service - AR