skip to main content
skip to newscasts

Wednesday, February 12, 2025

Public News Service Logo
facebook instagram linkedin reddit youtube twitter
view newscast page
play newscast audioPlay

As Elon Musk looks on, Trump says he's giving DOGE even more power; Officials monitor latest AR bird flu outbreak; NV lawmaker proposes new date for Indigenous Peoples Day; NM lawmaker says journalists of all stripes need protection; Closure of EPA branch would harm VA environment.

view newscast page
play newscast audioPlay

A court weighs the right of New York City noncitizens to vote in local elections, Vice President Vance suggests courts can't overrule a president, and states increasingly challenge the validity of student IDs at the ballot box.

view newscast page
play newscast audioPlay

Medical debt, which tops $90 billion has an outsized impact on rural communities, a new photography book shares the story of 5,000 schools built for Black students between 1912 and 1937, and anti-hunger advocates champion SNAP.

Report: Dept. of Education should improve student loan outreach

play audio
Play

Monday, June 24, 2024   

Policy analysts are concerned the Department of Education is not reaching and engaging with low-income and disadvantaged student loan borrowers in the most effective ways.

Tia Caldwell, higher education policy analyst for the progressive think tank New America and one of the authors of a new report, highlighted more than 40% of low-income borrowers are unaware of income-driven repayment plans.

She said it is concerning because debt collection on defaulted loans will resume in September. While the Biden administration has helped struggling borrowers through its Saving on a Valuable Education plan, Caldwell emphasized some still do not know about its benefits. In Nevada, more than 36,000 federal student loan borrowers have enrolled but Caldwell argued the department should consider new outreach methods.

"The Department of Education is just missing a whole chunk of people and so we really heard from a variety of outreach experts that you need to reach people through multiple mediums," Caldwell explained. "We would love to see more texting and creative ideas like push notifications, things like that; reaching borrowers where they actually are, on their phones."

Caldwell stressed unless the department and its contractors' outreach improves, borrowers from marginalized backgrounds will be at a high risk of default when debt collections resume. She recognizes while the department and its contractors have made improvements, they can continue to make strides but it will take more funding and prioritization from Congress.

Caldwell pointed out the report lays out a number of recommendations to help improve communication, which should first come from the Department of Education, but it also touches on the role other government agencies could play as "trusted messengers" when they come into contact with student loan borrowers.

"We'd love to see, like, an 'all of government' approach so that if a vulnerable borrower or low-income person reaches the government in any way, they'll be screened for a variety of different needs and be directed to a variety of different benefits they need: SNAP, student-loan assistance, all of that through any door," Caldwell outlined. "That is, like, a pie-in-the-sky thing, it is far away."

Caldwell added there is also a significant need for what she called user testing, meaning the Department of Education understands what it is like to be a borrower navigating what at times can be complex systems and subsequently talks with them about what is working and what is not.


get more stories like this via email

more stories
More than 60% of adults in the United States report using prescription drugs, with nearly half taking four or more. (Burlingham/Adobe Stock)

play sound

Lawmakers in Michigan have introduced a package of bills designed to lower costs and expand health care access. Senate Bill 3 would create a …


Health and Wellness

play sound

As winter drags on with a recent rare burst of snow across North Florida, many Floridians struggle with seasonal affective disorder. It is a form of …

Environment

play sound

The push to reintroduce southern sea otters to greater sections of the California and Oregon coast is getting a big boost from a $1.56 million grant f…


The 'piece rate' system can determine a slaughterhouse worker's pay based on their production output, or how many pieces of meat they are able to process during their shift. (Adobe Stock)

Social Issues

play sound

By Nina B. Elkadi for Sentient.Broadcast version by Judith Ruiz-Branch for Illinois News Connection reporting for the Sentient-Public News Service …

Environment

play sound

Minnesota is giving its water quality standards a fresh look. With public input in their hands, officials are under pressure to add language about …

Indigenous Peoples' Day was first proposed in 1977 by a delegation of Native Nations to the United Nations during an international conference. (Joy Fera/Adobe Stock)

Social Issues

play sound

Nevada's only sitting Indigenous legislator has introduced a bill to recognize Indigenous Peoples' Day on what she calls the "correct day," the second…

Environment

play sound

The Trump administration has started dismantling the Environmental Protection Agency's office dealing with reducing environmental harms to minority an…

Environment

play sound

The Trump administration has begun to dismantle the Environmental Protection Agency's office dealing with reducing environmental harms to minority and…

 

Phone: 303.448.9105 Toll Free: 888.891.9416 Fax: 208.247.1830 Your trusted member- and audience-supported news source since 1996 Copyright © 2021