Edwin J. Viera, Producer
Tuesday, December 17, 2024
A new report found Connecticut's Mobile Crisis Intervention Services are improving.
The Child Health and Development Institute report showed more than 11,000 calls for care were made, helping more than 8,400 children, a 7% decline from last year. The report noted call volumes were lowest in 2021 because of the pandemic.
Kayla Theriault, senior associate at the institute, said the issue is being corrected.
"We're definitely working with our providers and schools and other referrers in the state to make sure that children are having access to the service," Theriault explained. "Because the goal of the service is to be a service that anyone can access, and that can meet children and families where they're at."
Although the service runs smoothly, it has taken time to reach this point. She pointed out it has functioned better after a 2009 redesign, which included more collaboration between the state, the institute and its provider network.
Data-driven solutions have become a key measure of how to sustain the high level of service. Based on this year's data, Theriault stressed things look good but she wants to reach out to communities which do not often use Mobile Crisis Services.
Since its creation, the Mobile Crisis Service has become a central part of Connecticut's continuum of care. Theriault described it as an entry point for people who are unfamiliar with the state's behavioral health system. The report showed schools were the top callers for services. She emphasized it can help link families and kids to necessary behavioral health services.
"It is a crisis service, so there is that initial response to kind of stabilize and work with the family on a crisis plan," Theriault pointed out. "There can be follow-up for up to 45 days but the goal is really to link the child and the family to any long-term services that they need."
Another goal of the program is to reduce emergency department visits for behavioral health issues. In the future, the institute wants to improve workforce development for the service with online training. In 2021, some elements of the service declined because of a workforce shortage, although response time and mobility rates have improved since then.
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