Shanteya Hudson, Producer
Friday, February 7, 2025
One in five Georgians experiences a mental illness each year, and while the state has made strides in expanding crisis support, a new report suggested there is still work to do.
The mental health advocacy group Inseparable said, despite Georgia's investment in the 988 crisis hotline, gaps remain in ensuring people receive care, instead of landing in jails or emergency rooms.
Caitlin Hochul, vice president of public policy for Inseparable, said one area in need of improvement is how calls are handled in-state.
"More investment is needed to help boost those in-state answer rates," Hochul urged. "As you can see in our report, Georgia's in-state answer rate is currently around 82%, whereas the national goal is 90% or higher."
She explained having in-state professionals answer crisis calls is crucial. They understand the local resources, providers and geography, making it easier to connect people with the right care and, if needed, dispatch mobile crisis teams more efficiently.
Hochul pointed out another challenge is Georgia's mental health crisis response system. While the state has funded some mobile response teams, many areas, especially rural communities, lack adequate coverage. She argued sustainable funding is key to ensuring every Georgian, no matter where they live, has access to immediate support.
"When you're thinking about a 988 crisis system, you really want to have sustainable funding, financing," Hochul contended. "Part of that could come through things like Medicaid and ensuring Medicaid matching for mobile crisis units, for example, or by requiring commercial insurance to cover other crisis services."
Hochul noted about one in five states has a 988 surcharge to help fund crisis services. She also stressed the urgent need for programs to keep kids out of emergency rooms, and the child welfare and juvenile justice systems. She emphasized there are good, evidence-based models for in-home support for families, which Georgia could consider to help strengthen its crisis care network.
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