COLUMBUS, Ohio – With efficiency in mind, Ohio recently modernized the enrollment process for some public assistance programs.

However, a new examination of the process by The Center for Community Solutions has uncovered some problems.

Instead of working with community assisters to submit applications, clients in the SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance for Needy Families) programs now must use the self-service, web-based Ohio Benefits system.

John Corlett, president of The Center for Community Solutions in Cleveland, says with no statewide plan to educate community stakeholders about the changes, there's been widespread confusion.

"We may think a system is streamlined, but it can be very complicated and very intimidating for people,” he states. “And so families with children, older adults, veterans, the homeless – they all need to be able to access this system and be able to do it in an easy way."

Many who need help are turning to community assisters.

However, Corlett explains, Ohio Benefits does not have a dedicated portal for them, which makes it difficult to help with the application process.

While defenders say the new system is self-service, Corlett says clients still need community assisters to help them understand eligibility, process correct applications and ensure they receive benefits.

The Ohio Benefits system has been in use for Medicaid since 2013 and now includes call centers and an automated system for case information.

Corlett says it's not a viable option for all clients.

"For people who have limited phone service or have only a few minutes on their phone every month, or whatever, to use,” he explains, “it's just impossible for someone to spend 60, 120, 180 minutes on the phone waiting to speak with a caseworker, who may or may not be able to help them."

Corlett argues there's also been a lack of transparency about the performance of the new system, which makes it difficult to truly determine if it is effectively serving those in need.

"They have not shared any data publicly on how it's impacted food stamp enrollment,” he points out. “In fact, it’s been almost six months since we've had any kind of data showing us what's happening with caseloads and applications and things like that. "

The report encourages Gov. Mike DeWine's administration to make the stabilization of the Ohio Benefits platform a priority.

And it asks the state to enhance the system to ensure that clients, caseworkers and community assisters can seamlessly access benefit information.


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A case before the U.S. Supreme Court could have implications for the country's growing labor movement. Justices will hear oral arguments in Starbucks versus McKinney today to determine if the bar should be raised for the National Labor Relations Board when it seeks to impose court-ordered injunctions on companies.

David Groves, communications director with the Washington State Labor Council, said the Supreme Court could further undermine the power of the NLRB, the independent federal agency that protects employees' rights.

"We already have weak labor laws in this country that have such minor penalties for breaking union organizing laws that companies routinely do it, and this is another opportunity for them to weaken labor laws even further," he argued.

The case involves Starbucks' firing of seven employees in Memphis during their union campaign in 2021. The coffee company says it rehired the workers and denies wrongdoing. If the justices rule in favor of Starbucks, it could make it harder for the NLRB to seek court orders.

Groves said the law states that workers have a right to organize unions in their workplace without coercion or retaliation from their employers.

"That's all fine and good but if the penalty's not significant enough, then they'll just go ahead and break that law and consider it the cost of doing business if they have to pay a fine two years down the road," he explained.

Groves said his and other labor organizations support the passage of the Protecting the Right to Organize or PRO Act in Congress, which would strengthen labor laws, including providing greater authority to the NLRB.


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The U.S. House has approved a measure to expand the Child Tax Credit. It would help 16 million children from low-income families in Indiana and nationwide. Despite bipartisan support, the bill is stalled in the Senate. Advocates praise the credit's pivotal role in combating child poverty, pointing to its effectiveness in the past, and especially during the pandemic, when it was broadly expanded.

Candace Baker, an Indianapolis mother of 4, said the previous tax-credit expansion worked for her family, and she wants it reinstated.

"Having a child, and I had to get on some government-assistance programs. My grandmother never did because she just didn't want that stigma over her, but I utilized those services when I had a child. I didn't want to either, but I'm like, I need this support," she explained.

Congress approved expanding the Child Tax Credit in 2021. However, the expansion has expired, leaving families without vital assistance. As the Senate deliberates, pressure mounts on lawmakers to prioritize the needs of struggling families and secure passage. Opponents believe taxpayers who don't work should not be eligible. Some Republicans also contend the provision may incentivize parents to leave the workforce.

Families reeling from the pandemic received between $300 and $360 per month per child from the expanded tax credit. It lifted 3.7 million children from poverty. Baker currently works for a food bank in Indianapolis where she says she is able to help neighbors in need and give back to the community.

"Being able to be a voice for those who have no voice - that is my motto. Even though where you start, you don't have to stay there. So, that is my biggest motto that I stand on: You may start here, you may be on government assistance, you may be in poverty, but that does not have to be your end game," she said.

Families who benefited from the increased aid were more than twice as likely to pay their overdue rent during the initial stages of the pandemic. The Child Tax Credit did not pass in time for this year's tax deadline, and its prospects for the future are uncertain.


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Washington joins a handful of states to do away with mandatory meetings for employees on political or religious matters.

Sometimes known as captive audience meetings, the gatherings were seen as a way for employers to give their opinions on subjects like unionization, and held potential consequences for employees who didn't attend. Lawmakers passed a bill this session allowing workers to skip the meetings without repercussions.

Sen. Karen Keiser, D-Des Moines, a sponsor of the bill, said we live in a divided society where emotions run high on political topics.

"This bill simply protects employees to have a real choice on whether or not to attend a meeting called by their boss to be told about some political or religious issue," Keiser explained.

Keiser pointed out the legislation is nonpartisan. For instance, employers could not force employees to attend anti-union meetings, but also could not force them to attend a meeting about the importance of reproductive rights. The bill takes effect June 6.

Keiser noted the bill likely got across the finish line this session because of the uptick in union organizing and support for labor. She added there are widely known stories of Starbucks managers, for example, requiring employees to attend anti-union meetings while the employees organized the workplace.

"Employees have been forced to attend meetings to listen to the boss or the employer basically tell them why they shouldn't join a union," Keiser observed.

Washington is the sixth state to pass a law prohibiting attendance at captive audience meetings. Connecticut, Maine, Minnesota and New York have passed similar laws in recent years. Oregon passed a law allowing workers to skip such meetings without repercussions in 2010.


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