OLYMPIA, Wash. – Washington state lawmakers are considering a bill to hold student loan providers accountable for their services.

Passed in the House last week, the Senate is considering the Student Loan Bill of Rights.

House Bill 1440 gives students protections as consumers of loan services, and also establishes a student loan ombuds to advocate for students and resolve loan issues.

Rep. Monica Stonier, who sponsored the bill in the House, says an ombuds will be able to help students navigate the questionable practices of some loan providers.

"The ombud can provide that kind of information about what still needs to be fixed in the law in order to ensure that loan servicers are compliant, and providing an acceptable level of customer service and transparency to loan borrowers," she explains.

The legislation comes at the request of Attorney General Bob Ferguson. It is currently in the Senate Higher Education Committee.

Similar bills have passed in California, Connecticut and Washington, D.C.

Stonier says the attorney general requested legislation after receiving hundreds of complaints from student borrowers and eventually filing a lawsuit against Navient, the largest student loan servicer in the country.

Borrowers have complained about a lack of information for payment options, and accruing late fees even when they didn't miss the payment.

Stonier points out that failing to pay loans can have serious consequences for students, hampering their ability later in life to buy a car or home.

"They're nervous about the level of debt that they're going to have when they graduate,” she states. “And to be able to pay it with a basic level of service and acceptable best practice from their loan servicers is something that they recognize could have a continuing negative impact on their credit if that isn't resolved."

The attorney general also requested Senate Bill 5022, which requires colleges to provide information to students about their loan balances and monthly payments within 30 days of receiving the loan. It passed the Senate unanimously and is now in the House Higher Education Committee.






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New legislation would bring the insurance industry under Oregon's Unlawful Trade Practices Act.

Supporters said the change would protect consumers from deceptive practices.

Tyler Staggs, an attorney in Portland, represented insurers for nearly 20 years. He said his law firm now advocates for consumers because of the insurance industry's growing unfairness. He cited such cases as a client left homeless when an insurer denied living expenses after a house fire. In another case, he added, a client was denied a claim after a brain injury from a car accident.

"Rather than paying the benefits that the insured paid for, the insurance company lowballs them and delays, to see if they can force them to take a settlement," Staggs explained.

Oregon's insurance industry is the only major industry in the state not subject to the state's Unlawful Trade Practices Act. The bill is scheduled for a work session in the Senate Tuesday.

Staggs pointed out insurance companies argued the change will lead to more lawsuits and higher rates for consumers. He countered if companies are treating people fairly, rates will not have to increase.

"To say, well, 'We shouldn't have this enforcement mechanism because it's going to raise your rates,' really seems like disingenuous and it seems like blackmail," Staggs contended.

Staggs explained under the law, if the court finds a lawsuit to be unjustified, the insured would be responsible for covering the insurance company's legal fees, which protects insurers against baseless claims.

Mike Leib, vice president of Precision Body and Paint, an auto-body repair shop based in Beaverton, said insurers exploit consumers' lack of time and money to fight claims. He noted negotiating with insurers has become combative, as they routinely delay and deny legally required repair reimbursements.

"They are declining required repair procedures by manufacturers," Leib observed. "That can result in an unsafe repair, which can result in a death."

Both Leib and Staggs said insurance companies' quality of service has been worse since the pandemic, when they closed local offices and started depending more on artificial intelligence. They added the legislation would make insurance companies accountable to fairly evaluate claims.


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As Los Angeles starts to recover from the firestorm, people are looking for ways to harden their homes against future mega-blazes.

Experts said the massive destruction from the Palisades and Eaton fires has some people discouraged, thinking there is nothing they can do to defend their homes.

Michele Steinberg, wildfire division director for the nonprofit National Fire Protection Association, said in fact, homeowners can significantly reduce their risk.

"Home survival is down to making sure that the exterior of the home cannot carry ignition," Steinberg explained. "By that we mean non-combustible roofing, siding, good windows that aren't going to crack under heat."

The home ignition zone is the five-foot area around your structure, so anything within the perimeter, including decks, porches, and fences, needs to be made of non-combustible material. Screens on vents work to prevent embers from being sucked up into the home.

California's statewide building code is considered one of the strongest in the country. It specifies how buildings should be designed and maintained and how they should be sited with appropriate defensible space. Steinberg added the state helps people find fire-safe materials.

"They actually list products that meet those standards," Steinberg pointed out. "You can actually find manufacturers and people that have provided those products on the California State Fire Marshal's website."

Experts also cautioned against putting dry wood mulch or climbing vegetation up against the house.


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Coloradans with low bank balances would be on the hook for an extra $225 a year if Congress votes to roll back a new rule capping overdraft fees at $5. Fees had been as high as $35.

The Consumer Financial Protection Bureau, the agency behind the new rule, recently lost its offices and all of its 1,700 workers as the so-called Department of Government Efficiency, informally run by SpaceX and Tesla CEO Elon Musk, went to work remaking the federal government.

Christine Chen Zinner, senior policy counsel at Americans for Financial Reform, said the bureau is critical for protecting American consumers.

"This is a law enforcement agency that protects everyday people when financial institutions cheat and defraud them," Chen Zinner explained. "In the short 14 years that it's been around, it has already recovered $21 billion for everyday people."

The bureau was set to regulate X, Musk's social media site, as it rolls out financial transactions similar to PayPal and Venmo. After workers were sent home, Musk posted "CFPB RIP." The financial industry also disagrees with the agency over what it called aggressive policing of wrongful home foreclosures and credit reports, fraudulent credit card charges and predatory junk fees.

The agency's fate could be decided in federal court. Nearly 77 million people voted for Trump.

Nearly 77 million people voted for Trump, and Andrea Kuwik, policy and research director for the Bell Policy Center, said many did so in part because they were struggling to make ends meet and believed a new administration would help bring down costs. She noted the bureau was set up precisely to protect people's pocketbooks and savings.

"There are a lot of folks that are struggling," Kuwik emphasized. "This entity has a proven track record of saving people money. Getting rid of that I think is counterproductive."

The 2008 subprime mortgage crash which led to the Great Recession showed what is at stake when financial institutions operate without real oversight. Zinner believes a strong and independent consumer protection agency which does not have to bend to the whims of politicians is essential.

"We simply can't have a fair market unless there is a strong enforcement agency there to enforce those laws and protect people," Zinner contended. "The Trump administration is now giving all sorts of financial companies a green light to defraud and gouge their customers."

Colorado's members of Congress could split over the issue. Senators Michael Bennett and John Hickenlooper have previously expressed support for the CFPB's work. But the House delegation is more mixed. Representative Lauren Boebert, and other Trump allies, are expected to support the rollback of the overdraft safeguard, while Representatives Jason Crow and Joe Neguse are likely to oppose it. A big unknown is Representative Gabe Evans, a Republican who won in a tough district.