By Evalynn Fae Taganna Romano for Yes! Media.
Broadcast version by Eric Tegethoff for Washington News Service reporting for the YES! Media-Public News Service Collaboration


When the pandemic hit, I adjusted to remote work as a University of Washington graduate student while my mother, who is a UW custodian, continued to rise at 3 a.m. each day. She and her co-workers were charged with laying a foundation of safety from COVID-19 while worrying about how the virus would affect their health. At UW, many custodians are immigrants and refugees. Many are Black, Indigenous, and People of Color. Because of long-standing systemic health and social inequities, they are at increased risk of getting sick and dying from COVID-19.

Together, my parents have worked more than 58 years as custodians. So, I've long been aware of the pride and challenges of their work. But the pandemic made clearer than ever how overworked and undervalued custodians are.

It's past time to honor custodial work with hazard pay, livable wages, protection, and care. Given that more than half of custodians are BIPOC-many of them are also immigrants-making these investments in custodian well-being is a critical step toward advancing racial justice.

To show my deep gratitude to my mother and her colleagues, during much of the pandemic, I delivered weekly breakfasts, cloth masks, and thank-you notes during their 4:45 a.m. clock-in. I collected donations and partnered with a local shoe store to provide over 200 custodians with comfortable, safe shoes. But I knew they needed more.

To learn about the health impacts of their work and shine a light on this often invisible profession, I facilitated a photography-based storytelling project with 16 custodians from September through October 2020. What I learned about their working conditions shocked me.

Custodians suffered from aching feet and backs. They worried about harsh cleaning chemicals and contracting the coronavirus. They mourned a colleague who died from COVID-19. They spoke of long commutes and expensive parking, and being unable to afford living in an increasingly expensive and gentrifying Seattle. They also shared painful stories of racial discrimination and feeling belittled by people they encounter during their shifts.

One custodian told me, "[Just] because they [have] a higher education ... it doesn't mean that they can just ... put us down just like that. I mean, we accept it! That we are custodians, but at least show us some respect, as we show them respect too. What if we don't clean their room? And then they gonna go complain. But us, we cannot go complain how they treat us."

Sadly, challenging work conditions are also common for the nearly 2 million custodians working across the U.S.

Custodians make an average of $31,410 per year, hardly a living wage. As a result, many hold second jobs. I know the toll of this firsthand. My father held a second job as a factory worker for years before he passed away. Salaries are even lower for women, and they often face an added burden of balancing work with caregiving duties.

When I was born, my grandmother had to immigrate from the Philippines to care for me so my parents could work through the night on the swing shift, which is from 4:30 p.m. to 1 a.m. During the day, my grandmother was a caregiver for older adults. This balancing act is far too common a stressor for families trying to survive custodial worker wages.

Health disparities due to systemic racism and other social determinants of health inevitably affect a high proportion of custodians. On top of that, 2019 U.S. Bureau of Labor Statistics data show that custodians working in buildings suffered almost 34,000 nonfatal occupational injuries and illnesses involving days away from work-likely an underreporting of incidents.

Another more recent 2020 Washington State study found that custodians routinely experienced mistreatment, including discrimination, sexual harassment, and retaliation, that led to physical and mental health strains. Additionally, the pandemic has worsened risks due to COVID-19 exposure and the heightened demands of cleaning protocols.

Despite their challenging working conditions, the custodians I connected with through my photography project expressed pride in a job that sustains their lives, and now more than ever, the lives of others. When asked what they need to get through this challenging time, one custodian shared, "It is very important for every person to smile [at us]. They should give us a little bit [of] respect and care for the custodians so our job will be easier. ... Some people, they just look at us, you know, a little bit different from them, but we are just the same too. We work hard for everybody."

Based on my experience being raised by custodians and through my photography project, I've gained a deeper understanding of how to uplift custodial worker rights. Custodians need employers and policymakers to ensure social and racial equity with the following investments and changes:

Offer hazard pay and a livable wage ($15 per hour, or even more in expensive localities).
End the custodian gender wage gap by ensuring equal pay across genders.
Offer public transit subsidies, or offer free parking in regions with poor access to transportation and limited affordable housing.
Ensure safety from COVID-19 infection, including access to effective personal protective equipment and vaccines and enforcement of universal masking policies.
Offer opportunities for rest and rejuvenation, including adequate break rooms.
Provide ergonomic equipment, such as lightweight, height-adjustable mops, proper harness fittings for vacuum backpacks, protection from harmful chemicals, and comfortable shoes.
Offer paid sick leave for vaccination, symptoms of ill health, COVID-19 testing, and caregiving duties.
Offer affordable, flexible child care.
Offer high-quality, accessible health care.
Protect workers from discrimination and harassment by creating a culture that promotes respect and psychological safety for all workers. Even with those changes, workers need avenues for voicing concerns to managers without fear of retaliation. UW recently launched a bias incident reporting tool where employees can anonymously make such reports. This promising solution should be available to custodial and other low-wage workers everywhere.
Offer robust access to interpretation services and translation of health and work-related materials.
Have ongoing safe, respectful conversations with custodians to co-create solutions that serve unique needs within their workplace context (e.g., better understand the immediate needs, supports, and obstacles faced by custodians, including those in our undocumented community).

These changes will have immediate, short-term costs. However, the low-wage labor shortage is making it even clearer that private sector employers must pay a living wage to be viable. Furthermore, a progressive tax on high earners can fund compensation for workers in public sector jobs. Investing in custodians' well-being will pay off in the long run by reducing health care costs, workers' compensation payouts, and turnover.

Despite the tremendous stress of the pandemic, my mother's satisfaction in her work remains, as it does with other custodians I've met throughout the years. The time is now for us to nurture a culture of care for those who care for our spaces, and to pay and protect them in a way that acknowledges their value as workers who are truly essential to our society.

See this piece's accompanying photo essay, The Dignity of Custodians. For more information and updates, you can follow the UW Custodian Project on Instagram, and visit the website.

Evalynn Fae Taganna Romano wrote this article for YES! Magazine.


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After five days of Oregon's largest health-care strike, including the state's first doctors' work stoppage, Providence Health announced it is ready to return to the bargaining table. The Oregon Nurses Association is calling for competitive wages and resolution of what it calls systemic, unsafe staffing issues.

Kathy Keane, a nurse at Providence St. Vincent Medical Center who has been on the picket line, said Providence needs to focus on recruiting and retaining skilled staff.

"I want to work with the best of the best. And when we are the lowest-paid caregivers in the Portland metro area, it's hard to argue why people should come here and stay here long-term," she explained.

Providence said it is ready to return to the bargaining table, thanks in part to what it calls an "unprecedented number" of union nurses who have chosen not to strike. Earlier this week, Providence filed an unfair-labor-practice complaint, saying the nurses' association unlawfully delayed bargaining by refusing to meet and not responding to proposals in a timely manner.

A recent poll conducted by the Oregon Nurses Association found more than 90% of patients reported a negative experience with Providence, and support the strike.

Laura Wadlin, a Providence patient since she was a kid, said has had many discouraging experiences with rushed providers.

"Every time I go back, my fears are only confirmed, so that really reinforces the inclination not to even try," she said.

Keane and other union members are also concerned about acuity, or the level of care that a patient needs based on how sick they are. Keane said she wants nursing assignments tailored more towards patient need, rather than focusing on a staff-to-patient ratio, and said this issue is not unique to St. Vincent.

"This is something that system-wide we've seen issues with, so we know that systemic issues need systemic change, and that's really what we're working towards," she continued.

Providence said it is committed to following Oregon's staffing law, and is taking acuity into account. The nurses' association says 305 unsafe staffing complaints were filed against Providence in 2024.

A fiscally conservative advocacy group is pushing for the renewal of President-elect Donald Trump's Tax Cuts and Jobs Act.

Americans for Prosperity launched a $20 million nationwide campaign earlier this week, urging Congress now is not the time for more taxes.

Andrea Moreno, executive director of Honest Arizona, said it comes at too high a price. She contends big corporations and the wealthy do not pay their fair share, which is why her organization is educating voters about the tax code's consequences.

Moreno stressed Trump's tax code would affect funding for such priorities as public education, access to health care and other safety net programs in Arizona and across the country.

"Cutting assistance like SNAP and WIC -- and as a mother, that is something that means a lot to me -- that would be detrimental for mothers and children as well," Moreno pointed out. "The ACA is another one, and making changes to Medicaid, which would definitely impact a lot of seniors."

Americans for Prosperity said if Congress isn't able to renew the measure, millions of Americans will have to pay an extra $1,500 or more in taxes next year. They project Arizonans could face an even steeper increase and face an extra $2,700 in 2026.

Moreno noted while Republicans have argued the plan will lead to economic growth, she disagrees and believes things like state and local public spending could be put in jeopardy.

Trump has proposed a number of tax policy changes, including cutting the maximum corporate income tax rate to 21%, redesigning international tax rules and providing a deduction for pass-through income. Such proposals would, on average, lead to a tax cut for the richest 5% of Americans and a tax increase for all other income groups, according to the Institute on Taxation and Economic Policy.

Moreno argued it does not make sense.

"It is disproportionately helpful for the wealthy and not for people who actually need it," Moreno stressed.

Moreno encouraged Arizonans to get educated on the possible changes and to reach out to their elected officials to express their opinions on the tax code. She added it is important for democracy for everyone to make their voice heard.

"Your local politicians are really instrumental in some of these things," Moreno emphasized.


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Michigan's tipped wage system is on the brink of extinction, with changes set to take effect next month after a state Supreme Court ruling last year mandated higher wages for tip-reliant workers.

The ruling will eliminate tipped wages below minimum wage and raise the state's minimum wage to more than $12 per hour.

Justin Winslow, president and CEO of the Michigan Restaurant and Lodging Association, said the almost 250% increase in the wages of tipped workers would be catastrophic and he said it is happening at the worst possible time, as inflation hits his industry more than others.

"You add that difficult environment to this new policy and you have the recipe for the loss of 60,000 restaurant jobs in Michigan and the closure of one in five full-service sit-down restaurants in Michigan," Winslow contended. "When I say catastrophic I think that's what we mean."

Supporters of the change argued it ensures fair pay and reduces income instability for tipped employees, who can face unpredictable earnings. Tipped wages are set to be phased out Feb. 21.

Winslow pointed out servers are currently earning around $30 an hour, with some making even more, all while enjoying flexible schedules. He emphasized roughly 80% of workers want to preserve the current system. On a positive note, Winslow noted bipartisan efforts are in motion, with similar bills from both parties set to be discussed in a hearing today, to protect tipped wages.

"The new House leadership seems to be making it a real priority to try to get something done in advance of February 21st, so we'll be front and center there making sure they understand and hear from the voices of impacted restaurant workers and restaurant owners."

The Michigan Restaurant and Lodging Association warned as many as 60,000 jobs could be in jeopardy if businesses are required to eliminate tipped wages.


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