By Evalynn Fae Taganna Romano for Yes! Media.
Broadcast version by Eric Tegethoff for Washington News Service reporting for the YES! Media-Public News Service Collaboration


When the pandemic hit, I adjusted to remote work as a University of Washington graduate student while my mother, who is a UW custodian, continued to rise at 3 a.m. each day. She and her co-workers were charged with laying a foundation of safety from COVID-19 while worrying about how the virus would affect their health. At UW, many custodians are immigrants and refugees. Many are Black, Indigenous, and People of Color. Because of long-standing systemic health and social inequities, they are at increased risk of getting sick and dying from COVID-19.

Together, my parents have worked more than 58 years as custodians. So, I've long been aware of the pride and challenges of their work. But the pandemic made clearer than ever how overworked and undervalued custodians are.

It's past time to honor custodial work with hazard pay, livable wages, protection, and care. Given that more than half of custodians are BIPOC-many of them are also immigrants-making these investments in custodian well-being is a critical step toward advancing racial justice.

To show my deep gratitude to my mother and her colleagues, during much of the pandemic, I delivered weekly breakfasts, cloth masks, and thank-you notes during their 4:45 a.m. clock-in. I collected donations and partnered with a local shoe store to provide over 200 custodians with comfortable, safe shoes. But I knew they needed more.

To learn about the health impacts of their work and shine a light on this often invisible profession, I facilitated a photography-based storytelling project with 16 custodians from September through October 2020. What I learned about their working conditions shocked me.

Custodians suffered from aching feet and backs. They worried about harsh cleaning chemicals and contracting the coronavirus. They mourned a colleague who died from COVID-19. They spoke of long commutes and expensive parking, and being unable to afford living in an increasingly expensive and gentrifying Seattle. They also shared painful stories of racial discrimination and feeling belittled by people they encounter during their shifts.

One custodian told me, "[Just] because they [have] a higher education ... it doesn't mean that they can just ... put us down just like that. I mean, we accept it! That we are custodians, but at least show us some respect, as we show them respect too. What if we don't clean their room? And then they gonna go complain. But us, we cannot go complain how they treat us."

Sadly, challenging work conditions are also common for the nearly 2 million custodians working across the U.S.

Custodians make an average of $31,410 per year, hardly a living wage. As a result, many hold second jobs. I know the toll of this firsthand. My father held a second job as a factory worker for years before he passed away. Salaries are even lower for women, and they often face an added burden of balancing work with caregiving duties.

When I was born, my grandmother had to immigrate from the Philippines to care for me so my parents could work through the night on the swing shift, which is from 4:30 p.m. to 1 a.m. During the day, my grandmother was a caregiver for older adults. This balancing act is far too common a stressor for families trying to survive custodial worker wages.

Health disparities due to systemic racism and other social determinants of health inevitably affect a high proportion of custodians. On top of that, 2019 U.S. Bureau of Labor Statistics data show that custodians working in buildings suffered almost 34,000 nonfatal occupational injuries and illnesses involving days away from work-likely an underreporting of incidents.

Another more recent 2020 Washington State study found that custodians routinely experienced mistreatment, including discrimination, sexual harassment, and retaliation, that led to physical and mental health strains. Additionally, the pandemic has worsened risks due to COVID-19 exposure and the heightened demands of cleaning protocols.

Despite their challenging working conditions, the custodians I connected with through my photography project expressed pride in a job that sustains their lives, and now more than ever, the lives of others. When asked what they need to get through this challenging time, one custodian shared, "It is very important for every person to smile [at us]. They should give us a little bit [of] respect and care for the custodians so our job will be easier. ... Some people, they just look at us, you know, a little bit different from them, but we are just the same too. We work hard for everybody."

Based on my experience being raised by custodians and through my photography project, I've gained a deeper understanding of how to uplift custodial worker rights. Custodians need employers and policymakers to ensure social and racial equity with the following investments and changes:

Offer hazard pay and a livable wage ($15 per hour, or even more in expensive localities).
End the custodian gender wage gap by ensuring equal pay across genders.
Offer public transit subsidies, or offer free parking in regions with poor access to transportation and limited affordable housing.
Ensure safety from COVID-19 infection, including access to effective personal protective equipment and vaccines and enforcement of universal masking policies.
Offer opportunities for rest and rejuvenation, including adequate break rooms.
Provide ergonomic equipment, such as lightweight, height-adjustable mops, proper harness fittings for vacuum backpacks, protection from harmful chemicals, and comfortable shoes.
Offer paid sick leave for vaccination, symptoms of ill health, COVID-19 testing, and caregiving duties.
Offer affordable, flexible child care.
Offer high-quality, accessible health care.
Protect workers from discrimination and harassment by creating a culture that promotes respect and psychological safety for all workers. Even with those changes, workers need avenues for voicing concerns to managers without fear of retaliation. UW recently launched a bias incident reporting tool where employees can anonymously make such reports. This promising solution should be available to custodial and other low-wage workers everywhere.
Offer robust access to interpretation services and translation of health and work-related materials.
Have ongoing safe, respectful conversations with custodians to co-create solutions that serve unique needs within their workplace context (e.g., better understand the immediate needs, supports, and obstacles faced by custodians, including those in our undocumented community).

These changes will have immediate, short-term costs. However, the low-wage labor shortage is making it even clearer that private sector employers must pay a living wage to be viable. Furthermore, a progressive tax on high earners can fund compensation for workers in public sector jobs. Investing in custodians' well-being will pay off in the long run by reducing health care costs, workers' compensation payouts, and turnover.

Despite the tremendous stress of the pandemic, my mother's satisfaction in her work remains, as it does with other custodians I've met throughout the years. The time is now for us to nurture a culture of care for those who care for our spaces, and to pay and protect them in a way that acknowledges their value as workers who are truly essential to our society.

See this piece's accompanying photo essay, The Dignity of Custodians. For more information and updates, you can follow the UW Custodian Project on Instagram, and visit the website.

Evalynn Fae Taganna Romano wrote this article for YES! Magazine.


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Solving North Dakota's child-care crisis is taking another turn, with adoption of a new tax credit.

The incentive is geared for employers who make contributions toward their employee's child-care costs.

Gov. Kelly Armstrong has signed a bill that allows employers to claim a tax credit of 50%, for child-care stipends they might offer as part of a benefits package.

Bill supporters say it might convince more businesses to meet the needs of staff members with young kids.

Bill Bauman, CEO of the Missouri Valley Family YMCA in Bismarck, said he hopes it'll be effective in removing stress on the child-care system by keeping parents in the workforce.

"It's so vital to our economy," said Bauman, "our community, our workforce and our families."

The YMCAs are collectively the largest provider of child-care services in North Dakota, and Bauman said they've seen progress in closing gaps based on 2023 investments from the state.

Other organizations such as the Chamber of Commerce agree that previous steps have helped.

But officials note some solutions have limitations, pointing to age and income eligibility levels under the Working Parents Child Care Relief Program.

Bauman credited policymakers for continuing to monitor how these efforts are playing out, and whether they need to try something new.

He suggested it's going to take additional time to measure the effectiveness of new programs and incentives.

"Some are highly utilized and others maybe not as utilized," said Bauman, "so you have to be able to adjust."

According to a 2024 North Dakota business survey from the Chamber of Commerce, 69% of respondents indicated that child care was an issue for their organization.

A similar percentage indicated support for this type of incentive to help recruit and retain workers.



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Thousands are expected to rally in Harrisburg on Monday for a "Raise the Wage and Immigrant Rights Day of Action."

More than 47,000 Pennsylvania workers earn the minimum wage of $7.25 an hour or less.

Jarrett Smith, legislative director for the Service Employees International Union, said Pennsylvania hasn't raised its minimum wage in more than 15 years, while more than 30 other states and Washington, D.C., have all moved toward $15 an hour.

Smith said this makes it harder for the state to stay competitive.

"We are demanding that we raise the wage in Pennsylvania to $15 an hour," he said, and "that we include a cost-of-living adjustment so that we don't have to keep coming back, year after year."

Smith said the coalition Pennsylvania Stands Up is leading the protest, backed by labor and community groups and some lawmakers.

Two years ago, the House passed a bill to raise the state minimum wage to $15 by 2026, but the Senate hasn't acted. Smith said Gov. Josh Shapiro has pointed out it could bring in up to $60 million a year in tax revenue.

Smith said it's key to distinguish low-wage from minimum-wage workers. Nearly 1.2 million Pennsylvanians earn wages less than $15 an hour, and many are single moms. He added that these workers often support families, pushing the state to cover gaps with programs such as SNAP and Medicaid.

"When we talk about how do we actually lift workers out of poverty," he said, "one of the things that you can do is raise that floor and give families the financial independence to actually earn a wage that's going to allow them to not have to make decisions between paying a grocery bill or getting health care."

Smith noted that Pennsylvania is losing workers to neighboring states with higher minimum wages, making it hard to keep a strong workforce.

"We are one of the fastest-shrinking states in the Northeast," he said. "New Jersey, across the border, they have a $15 minimum wage to start, and they're already increasing it for certain workforces, like health care and education."

He added that SEIU represents around 80,000 service workers in the state, across industries such as government, health care and food service. The union is also negotiating its first national Starbucks contract.


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New national rankings out this week show South Dakota jumped a few spots higher in teacher pay for each state. However, there are questions about whether the shift will be temporary.

The National Education Association puts South Dakota at 46th in the U.S. for compensation offered to educators around the state. The current rank is the highest South Dakota has achieved since reporting began. Teachers in the state now earn an average salary of more than $56,000.

Loren Paul, president of the South Dakota Education Association, credits higher bumps in state aid the past few years.

"That extra effort from our state gets us out of the bottom rankings," Paul explained. "It also is supportive in recruiting teachers and also retaining teachers in the profession."

In this year's legislative session, education got a smaller funding increase of 1.25%, falling behind inflation. Paul cautioned it could mean South Dakota will slide back in future rankings. The smaller bump came as part of a "belt tightening" mood at the State Capitol this year, with uncertainty over federal funding and declines in sales tax revenue.

Educators said they understand the budget challenges facing South Dakota but Paul contended taking the foot off the accelerator only puts the state in a troubling pattern it has been trying to shake off.

"It has to be year after year," Paul stressed. "It's not a, 'Oh, we're going to address this for a year or two, and then we're going to fall back into very small increases,' or no increases, or actually going backwards."

He added when shrinking investments cause a state to tumble in rankings, public pressure goes back up because no state wants to be seen as holding the last spot.

The union noted when adjusted for inflation, teachers in many parts of the country still make less than they did a decade ago, and if they cannot afford to cover basic expenses, some will choose to leave the profession.