By Evalynn Fae Taganna Romano for Yes! Media.
Broadcast version by Eric Tegethoff for Washington News Service reporting for the YES! Media-Public News Service Collaboration


When the pandemic hit, I adjusted to remote work as a University of Washington graduate student while my mother, who is a UW custodian, continued to rise at 3 a.m. each day. She and her co-workers were charged with laying a foundation of safety from COVID-19 while worrying about how the virus would affect their health. At UW, many custodians are immigrants and refugees. Many are Black, Indigenous, and People of Color. Because of long-standing systemic health and social inequities, they are at increased risk of getting sick and dying from COVID-19.

Together, my parents have worked more than 58 years as custodians. So, I've long been aware of the pride and challenges of their work. But the pandemic made clearer than ever how overworked and undervalued custodians are.

It's past time to honor custodial work with hazard pay, livable wages, protection, and care. Given that more than half of custodians are BIPOC-many of them are also immigrants-making these investments in custodian well-being is a critical step toward advancing racial justice.

To show my deep gratitude to my mother and her colleagues, during much of the pandemic, I delivered weekly breakfasts, cloth masks, and thank-you notes during their 4:45 a.m. clock-in. I collected donations and partnered with a local shoe store to provide over 200 custodians with comfortable, safe shoes. But I knew they needed more.

To learn about the health impacts of their work and shine a light on this often invisible profession, I facilitated a photography-based storytelling project with 16 custodians from September through October 2020. What I learned about their working conditions shocked me.

Custodians suffered from aching feet and backs. They worried about harsh cleaning chemicals and contracting the coronavirus. They mourned a colleague who died from COVID-19. They spoke of long commutes and expensive parking, and being unable to afford living in an increasingly expensive and gentrifying Seattle. They also shared painful stories of racial discrimination and feeling belittled by people they encounter during their shifts.

One custodian told me, "[Just] because they [have] a higher education ... it doesn't mean that they can just ... put us down just like that. I mean, we accept it! That we are custodians, but at least show us some respect, as we show them respect too. What if we don't clean their room? And then they gonna go complain. But us, we cannot go complain how they treat us."

Sadly, challenging work conditions are also common for the nearly 2 million custodians working across the U.S.

Custodians make an average of $31,410 per year, hardly a living wage. As a result, many hold second jobs. I know the toll of this firsthand. My father held a second job as a factory worker for years before he passed away. Salaries are even lower for women, and they often face an added burden of balancing work with caregiving duties.

When I was born, my grandmother had to immigrate from the Philippines to care for me so my parents could work through the night on the swing shift, which is from 4:30 p.m. to 1 a.m. During the day, my grandmother was a caregiver for older adults. This balancing act is far too common a stressor for families trying to survive custodial worker wages.

Health disparities due to systemic racism and other social determinants of health inevitably affect a high proportion of custodians. On top of that, 2019 U.S. Bureau of Labor Statistics data show that custodians working in buildings suffered almost 34,000 nonfatal occupational injuries and illnesses involving days away from work-likely an underreporting of incidents.

Another more recent 2020 Washington State study found that custodians routinely experienced mistreatment, including discrimination, sexual harassment, and retaliation, that led to physical and mental health strains. Additionally, the pandemic has worsened risks due to COVID-19 exposure and the heightened demands of cleaning protocols.

Despite their challenging working conditions, the custodians I connected with through my photography project expressed pride in a job that sustains their lives, and now more than ever, the lives of others. When asked what they need to get through this challenging time, one custodian shared, "It is very important for every person to smile [at us]. They should give us a little bit [of] respect and care for the custodians so our job will be easier. ... Some people, they just look at us, you know, a little bit different from them, but we are just the same too. We work hard for everybody."

Based on my experience being raised by custodians and through my photography project, I've gained a deeper understanding of how to uplift custodial worker rights. Custodians need employers and policymakers to ensure social and racial equity with the following investments and changes:

Offer hazard pay and a livable wage ($15 per hour, or even more in expensive localities).
End the custodian gender wage gap by ensuring equal pay across genders.
Offer public transit subsidies, or offer free parking in regions with poor access to transportation and limited affordable housing.
Ensure safety from COVID-19 infection, including access to effective personal protective equipment and vaccines and enforcement of universal masking policies.
Offer opportunities for rest and rejuvenation, including adequate break rooms.
Provide ergonomic equipment, such as lightweight, height-adjustable mops, proper harness fittings for vacuum backpacks, protection from harmful chemicals, and comfortable shoes.
Offer paid sick leave for vaccination, symptoms of ill health, COVID-19 testing, and caregiving duties.
Offer affordable, flexible child care.
Offer high-quality, accessible health care.
Protect workers from discrimination and harassment by creating a culture that promotes respect and psychological safety for all workers. Even with those changes, workers need avenues for voicing concerns to managers without fear of retaliation. UW recently launched a bias incident reporting tool where employees can anonymously make such reports. This promising solution should be available to custodial and other low-wage workers everywhere.
Offer robust access to interpretation services and translation of health and work-related materials.
Have ongoing safe, respectful conversations with custodians to co-create solutions that serve unique needs within their workplace context (e.g., better understand the immediate needs, supports, and obstacles faced by custodians, including those in our undocumented community).

These changes will have immediate, short-term costs. However, the low-wage labor shortage is making it even clearer that private sector employers must pay a living wage to be viable. Furthermore, a progressive tax on high earners can fund compensation for workers in public sector jobs. Investing in custodians' well-being will pay off in the long run by reducing health care costs, workers' compensation payouts, and turnover.

Despite the tremendous stress of the pandemic, my mother's satisfaction in her work remains, as it does with other custodians I've met throughout the years. The time is now for us to nurture a culture of care for those who care for our spaces, and to pay and protect them in a way that acknowledges their value as workers who are truly essential to our society.

See this piece's accompanying photo essay, The Dignity of Custodians. For more information and updates, you can follow the UW Custodian Project on Instagram, and visit the website.

Evalynn Fae Taganna Romano wrote this article for YES! Magazine.


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Minnesota legislators adopted a lot of major policies in this year's session, including actions to support workers in many different fields. State employees are cheering the provisions.

A new statewide paid-leave program is among the highlights as Democrats pushed through a range of proposals with their majorities.

The Minnesota Association of Professional Employees, which represents 15,000 state workers, was a key supporter of the paid-leave plan. Its president, Megan Dayton, said there were other victories, too. Collectively, she said, she feels they'll establish a new era for the state's workforce.

"It's a historic investment," she said. "It's also a breath of fresh air with programs and policies that, in my opinion, echo the spirit of FDR's New Deal."

According to MAPE, pension changes are a big win for its members, including a one-time 2.5% cost-of-living adjustment for retirees. Advocates were also able to secure back pay for state workers in the event of a future government shutdown.

Republicans and some business groups have criticized some of the plans, namely the paid-leave program, set to begin in 2026. The National Federation of Independent Business in Minnesota described it as "complex employment regulations and severe penalties that will create more headaches for Main Street."

However, Dayton said whether it's paid leave or the other policies signed into law, Minnesota is in a better position to attract workers, including state government.

"Recruitment and retention is a really difficult piece of the workforce for everybody right now," she said, "and we think that many of the provisions made through this legislative session will contribute to making the state of Minnesota an employer of choice."

As for other workplace changes, the Legislature broadened protections for nursing mothers and pregnant employees. That includes allowing for a pregnant worker to take longer restroom, food and water breaks as an accommodation without being required to provide documentation.

Lawmakers guaranteed more than $760 million in their budget to boost wages and benefits for home care service providers.

That means Washington state caregivers will get wage increases of at least 10%. Veronica Tausili is a caregiver for her mother who traveled Olympia with her union - the Service Employees International Union 775 - to push for the wage increases.

She said experienced at-home caregivers will earn more than $25 an hour by the end of their contract and, importantly, caregiver wages will start at $21 an hour - helping recruit and retain them.

"We've lost so many caregivers because of the fact that they can't afford to stay in that position and not get paid," said Tausili. "So this is going to help us with the hiring process and getting people in because we're in dire need of caregivers right now."

The budget funding covers health-care coverage for caregivers' children as well. The Washington state budget also includes a rate increase for nursing homes of nearly $300 million over the next two years.

Tausili said this is critical for addressing understaffing in nursing homes.

Tausili quit her job to take care of her mom when she found out her mom had stage four cancer, which she survived - but Tausili continues to take care of her around the clock.

While some might see this kind of care as a burden, Tausili disagreed.

"This is my life as a caregiver and I love the fact that I can be there with her through everything," said Tausili. "I can say I was with her and I held her hand through everything."

Tausili praised state Rep. Cyndy Jacobsen - R- Puyallup - whom Tausili met with during the session, for her work on this issue. Gov. Jay Inslee signed the budget last week.




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More than one hundred workers at Coca-Cola plants in Logan and Charleston have returned to work after going on a days-long strike.

Ken Hall - the president of Teamsters Local 175 - said workers have a list of grievances against the company, including using supervisors doing union members' work and failing to pay employees for work performed.

Hall said the workers decided they didn't want to inconvenience the customers who rely on them, and remain optimistic - despite little movement from a company whose gross profit totaled nearly $600 million in the fourth quarter of 2022.

"They company just made another 23% profit in the first quarter," said Hall. "They're paying their CEO about $13 million as of last year, which is a significant increase for him. And yet they want to cut West Virginia workers out of their jobs and out of their pay."

In previously released statements, Coca-Cola Consolidated says it has provided the union a fair and competitive contract offer and remains committed to working with them on an equitable resolution.

Hall added that the local businesses that depend on receiving products from drivers are dismayed at the labor dispute.

"You see customers saying we don't want any deliveries that don't come from our drivers," said Hall. "They are fed up with the behavior protocol."

Coca-Cola also recently entered into an agreement with the gas station Sheetz to directly ship products from warehouses to Sheetz convenience stores.

Hall said the move bypasses the company's drivers, who were paid commissions for delivering those products.





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