Advocates for people with disabilities say lawmakers in the Commonwealth must strengthen wheelchair warranty protections to ensure wheelchair users aren't stranded, waiting weeks or even months for repairs.

Consolidation of the multibillion-dollar wheelchair industry and the usual insurance hang-ups mean people can miss medical appointments or work, potentially costing them vital income.

Harry Weissman, director of advocacy for the Disability Policy Consortium, said new legislation would improve the odds of getting repairs promptly when they are needed.

"There is this feeling that people are begging for their chairs to be repaired, and the people who are supposed to be responsible for that, and are supposed to help them in this situation, are nowhere to be found," Weissman observed.

Weissman pointed out the Senate has already passed a bill to lengthen wheelchair warranties to two years. It would also force companies to maintain a stock of replacement parts to reduce wait times and provide replacement chairs while repairs are being made.

More than 50 wheelchair users testified before state lawmakers, each with stories of being unable to reach their chair's manufacturer to even request service. Many reported waiting weeks for a single replacement part, only to discover the wrong part was shipped.

Weissman noted the bill would require manufacturers to cover some of the costs incurred during lengthy delays, such as lost wages or out-of-pocket medical expenses.

"They're making complex, expensive products, and they need to be able to stand by them and guarantee that they'll be usable for a couple of years after a consumer receives it, in the environment that they're using it in," Weissman contended.

New England weather can be rough on a wheelchair, and research shows more than 50% of wheelchairs break down, often with major financial and personal cost.

Weissman added holding wheelchair companies financially accountable for service delays would not only save people money, but ensure they are treated with respect.

Tax time is here again. Between now and mid-April, Idahoans in need of assistance can find free help across the state through the AARP Foundation's Tax-Aide program.

There are 26 Tax-Aide 26 sites set up across the state. Tax-Aide State Coordinator for AARP Idaho Karen Cummings said the program is geared toward people with low to moderate incomes, and can help people of any age.

She said some of the folks that come to the program have struggled with their taxes in the past.

"A lot of the folks we see have tried to do the online services, like Turbo Tax, and a lot of them are not successful," said Cummings. "You have to be computer savvy - and then again, it usually costs something."

Cummings said the volunteer tax preparers can assist a wide variety of people, including those doing independent contracting or gig work, and they don't need to be AARP members.

You can find a list of the documents you'd need to bring to a Tax-Aide appointment on the AARP website.

The program is volunteer run and all Tax-Aide preparers are IRS certified to help people with their returns. Cummings said for the volunteers, it's satisfying work.

"It's very rewarding to give back to the community," said Cummings, "to help people out, to know that you can devote some time and resources, and you can help them out. They're very grateful."

She encouraged people to make appointments, because the time slots to meet with a Tax-Aide preparer fill up fast, and some sites are open by appointment only.

In 2022, 25,000 volunteers nationally assisted 1.2 million Americans with their income-tax returns, helping them receive more than a billion dollars in tax refunds.

A new report asks lawmakers and regulators to look at why some unsafe products aren't recalled sooner, and what can be done to get them off the market more quickly to keep people safe.

The report analyzed more than 3,600 complaints filed last year, and 292 recalls by the Consumer Product Safety Commission.

Some 22% involved injuries or death.

Teresa Murray, consumer watchdog with the Arizona Public Interest Research Group Education Fund, said it can sometimes take weeks or months for a recall to be issued. She said it's clear the CPSC has too many legal hoops to jump through before it can make product information public.

"The whole problem here is that the Consumer Product Safety Commission doesn't have the authority to do its job," said Murray, "to protect consumers. It is supposed to protect consumers. It doesn't have the authority to do it in the ways that you and I would think."

She added that 2022 saw the most recalls since 2016, which might be the result of increased enforcement or more consumer complaints.

The report calls for changes to the laws involving product recalls. Murray noted that most of the time, recall notices come from the manufacturers - but that can take time, and the message doesn't always reach the people who need to know.

Murray suggested that if a serious problem has been identified, the CPSC should be able to act rather than negotiate or wait for a company to make a move.

She said most ethical manufacturers are doing a better job of making sure their products are safe, but it's also up to buyers to do their homework before making that final purchase.

"So, people do put a lot of effort into researching, particularly big purchases," said Murray. "They should also check those kinds of products, or something they are considering buying, check with the Consumer Product Safety Commission."

The report has a full list of suggestions. Murray said be especially careful when purchasing items online or from international sellers, as these may not meet U.S. safety standards.

To file a complaint, she recommends 'saferproducts.gov.' And for recall information, visit 'CPSC.gov/recalls.'

Millions of Americans with student loans are anxious to hear if the Supreme Court will uphold President Joe Biden's plan to offer up to $20,000 in student debt relief.

Conservative groups are challenging the program, claiming it unfairly favors people who went to college, and arguing the president cannot offer debt relief without the consent of Congress.

In the meantime, financial experts have some tips on what to do while waiting for a ruling.

Jaylon Herbin, director of federal campaigns at the Center for Responsible Lending, said borrowers need to stay in constant contact with their loan servicer, which may have changed.

"During the beginning of 2022, federal student aid took on new contracts for servicers," Herbin pointed out. "It used to be Navient and Sallie Mae. So you should have been receiving those emails. Some of them may have come from Aid Advantage who took on the Navient contract. Mohela as well."

People can sign up to receive updates from the Department of Education to keep tabs on the status of the program. The administration is not taking any more applications until the case is resolved. The high court hears opening arguments on Feb. 28 and will rule by June.

During COVID, the administration paused payments on federal student loans. Herbin noted people who voluntarily made payments during the pause should know they are eligible to get the money back.

"If they just had extra money, and they wanted to get ahead of these payments, then they can receive a refund," Herbin explained. "They just have to write to their servicer and request that refund."

However, if the program is struck down, the entire loan, including the refund, will have to be repaid. In California more than 2.3 million borrowers applied or were deemed eligible for a refund and almost 1.5 million were approved before the program was frozen by the court.