Monday, May 23, 2022


Pennsylvania tries to land a regional hydrogen hub, a new study confirms college grads are twice as likely to get good jobs, and a U.S. military plane flies 35 tons of baby formula from Germany to Indianapolis.


Operation Fly Formula's first shipment arrives, worries of global food shortages grow, President Biden is concerned about a monkeypox outbreak, and a poll says Americans support the Title 42 border policy.


From off-Broadway to West Virginia: the stories of the deadly Upper Big Branch mine explosion, baby formula is on its way back to grocery shelves, and federal funds will combat consolidation in meatpacking.

Report: Complaints Soar as Airlines Cancel Flights, Deny Refunds


Friday, December 3, 2021   

PHOENIX -- A new report shows, despite getting billions of dollars from the federal government under the American Rescue Plan, many airlines continue to interrupt travelers' plans with cancellations and are slow to issue refunds.

When the pandemic hit in early 2020, air travel in the U.S. and across the world almost completely stopped. But in recent months, as the airlines begin to add flights, customers are complaining of multiple canceled and delayed flights, denied refunds and customer service failures.

Diane Brown, executive director of the Arizona Public Interest Research Group, which issued the report, called it outrageous the airlines took taxpayer funds but refuse to deal fairly with their customers.

"The airline industry has been short-staffed, and that has caused consumers to have flight cancellations that often have a rippling effect," Brown explained.

Airlines have said their industry was gut-punched by the pandemic, and they are working to get back on track. They blamed air traffic control, inclement weather, computer outages and a lack of available flight crews for stranding or delaying travelers.

And consumers have not been shy about telling the U.S. Department of Transportation just how unhappy they are. Between February 2020 and August 2021, Brown noted the number of complaints about airline service increased 460%. And refunds have been hard to come by.

"Consumers often prefer to just get their money back, to save it for another trip versus having to use the funds by a certain period of time," Brown pointed out.

Brown added travelers need to know their rights and alternatives.

"Consumers do have options when it comes to which airline they choose, which airport they may lay over in, and their ability to contact policymakers and urge better protection," Brown emphasized.

Disclosure: Arizona PIRG Education Fund contributes to our fund for reporting on Budget Policy & Priorities, Consumer Issues, Energy Policy, and Urban Planning/Transportation. If you would like to help support news in the public interest, click here.

get more stories like this via email
Around 17% of bachelor's degrees awarded to Black students nationwide come from Historically Black Colleges and Universities, and research shows HBCUs boost economic mobility and generational wealth.(Adobe Stock)

Social Issues

One of North Carolina's oldest Historically Black Colleges and Universities is finding new ways to help students stay enrolled and graduate. Recent …

Social Issues

A new survey finds 8 in 10 Kentucky parents say afterschool programs could help their child combat social and mental-health struggles by reducing unpr…


A technology that once existed only in science fiction soon could emerge as a viable solution to climate change. The city of Flagstaff has added …


Minnesota has more than 10,000 brownfield sites, which are abandoned or idled properties in need of contamination removal. State officials will soon …

Georgetown researchers found that Black American women are the most likely to have to turn to student loans for college, and hold the most student loan debt, compared with their peers. (Adobe Stock)

Social Issues

By age 35, workers with a bachelor's degree or higher are about twice as likely as workers with just a high school diploma to have a good job - one …


The mayor of Huntington, where more than 200 homes were recently damaged by severe flooding, said now is the state's "one chance" to prevent other …

Social Issues

Alzheimer's disease is one of the leading causes of death in North Dakota, prompting state officials to launch an online dashboard, where the public …


Phone: 303.448.9105 Toll Free: 888.891.9416 Fax: 208.247.1830 Your trusted member- and audience-supported news source since 1996 Copyright 2021